Customer Service
Privacy Policy
Respect for your privacy is a fundamental value at MindFusion Agency. This Privacy Policy is designed to inform you about:
- Collection and Processing of Personal Information: We consider any data that can identify you, such as your name, age, postal address, email address, location, or IP address, as personal information.
- Your Rights: Your rights concerning this information.
- Data Controller: Who is responsible for processing the personal information collected and processed.
- Data Sharing: Who we may share this information with.
- Cookies Policy: Our policy regarding cookies usage.
This Privacy Policy complements our General Terms of Use, which can be accessed at https://mindfusion.agency/
1. COLLECTION OF PERSONAL INFORMATION
We collect the following personal information:
– Last name
– First name
– Email address
– Telephone number
The personal information we gather is collected through the following methods:
– Website registration form
– Order form
– Surveys
We use this information for the following purposes:
– Order tracking
– Providing information/promotional offers
– Generating statistics
– Contacting you
– Managing our website
2. FORMS AND METHODS OF COLLECTION
We collect personal information through the following methods:
– Website registration form
– Order form
– Surveys
3. LOG FILES AND COOKIES
We collect specific information via log files and cookies to process statistics, improve navigation, and enhance our service. This includes:
– IP address
– Operating system
– Pages visited and requests
– Date and time of connection
We utilize this data for:
– Enhanced service and personalized experience
– Creation of personalized user profiles
– Order tracking
While browsing our site, third-party cookies may be stored, primarily by Google. Additionally, social network buttons on our site may result in cookies being placed on your device. These social networks have their own privacy policies and terms of use, which may differ from ours. We encourage you to review their policies.
You can choose to disable cookies by configuring your browser software. However, please note that this may impact your experience on our site.
4. SHARING OF PERSONAL INFORMATION
We do not share personal information collected by the site with any third parties; it is only processed by us.
5. RETENTION PERIOD FOR PERSONAL INFORMATION
We retain all personal information collected for a period of 6 months on our secure computer systems.
6. HOSTING OF PERSONAL INFORMATION
Our website is hosted by Infomaniak, located in Switzerland.
7. RESPONSIBLE FOR THE PROCESSING OF PERSONAL INFORMATION
- a) The person responsible for processing personal information:
The Marketing department is responsible for processing personal information and can be contacted at:
Email: contact@mindfusion.agency
The person responsible for processing personal information determines the purposes and means of data processing.
- b) Obligations of the person responsible for processing personal information:
The person responsible for processing personal information undertakes to protect collected data, not to transmit it to third parties without your consent, and to respect the purposes for which the information was collected. In case of rectification or deletion of personal information, you will be notified unless it involves disproportionate formalities, costs, or procedures.
In the event of a breach of data integrity, confidentiality, or security, we will notify you through appropriate means.
8. RIGHT OF OBJECTION AND WITHDRAWAL
You have the right to object to the processing of your personal information by the site (“right of opposition”) and request the removal of your information (“right of withdrawal”). To exercise these rights, please follow the procedure below:
Send an email to the data controller at contact@mindfusion.agency, specifying the nature of your request.
9. RIGHT OF ACCESS, CORRECTION, AND DELETION
You can access, update, modify, or request the deletion of your information by sending an email to the data controller at contact@mindfusion.agency, specifying your request.
If you have an account with us, you can also request the deletion of your personal space by following the same procedure.
10. SECURITY
We maintain a secure environment for your personal information. Our staff is obligated to preserve its confidentiality. To ensure security, we utilize the SSL (Secure Sockets Layer) protocol. While we employ the latest technology to protect your data, no method is entirely risk-free when transmitting information over the Internet.
11. PRIVACY POLICY AMENDMENTS
This privacy policy is available at https://mindfusion.agency/ and may be updated to comply with current laws. We encourage you to regularly review this policy to stay informed about any changes.
For any inquiries or concerns about our privacy practices, please contact us at:
Email: contact@mindfusion.agency
Last Updated: 09/18/2023
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Terms and Services
These Terms and Services (referred to as “T & S”) establish the legal framework for the provision of services and the terms of use of the MindFusion Agency website (“the Site”) by its users.
Article 1: Legal Notices
The website www.mindfusion.agency is operated by MindFusion Agency, a registered company, with its principal place of business located at Tower B, New Mandarin Plaza 14 Science Museum Road, Kowloon, Hong Kong.
For inquiries, you can contact us at:
– Email:contact@mindfusion.agency
– The Director is: Alex Belbol
The website is hosted by Infomaniak, whose headquarters are located at Switzerland.
Article 2: Access to the Site
The website www.mindfusion.agency provides users with access to the following services:
MindFusion Agency offers a comprehensive range of creative and digital services, including but not limited to web design, branding, digital marketing, and content creation. We work diligently to deliver exceptional solutions to our clients.
The Site is accessible free of charge to any user with internet access. All expenses related to accessing our services, including computer hardware, software, and internet connection, are the user’s responsibility.
Article 3: Data Collection
We respect your privacy and comply with applicable data protection laws. The Site does collect and process personal data concerning users, as detailed in our Privacy Policy, accessible on the Site.
Article 4: Intellectual Property
The content of this website, including text, images, logos, and other elements, is protected by intellectual property laws, including copyright.
The MindFusion Agency name and logo are registered trademarks. Any use, reproduction, or distribution of these trademarks or website content without prior authorization is strictly prohibited.
Users must obtain explicit permission from MindFusion Agency for any reproduction, publication, or copying of the website’s content. Content may only be used for personal, non-commercial purposes. Any unauthorized use may result in legal action.
Article 5: Liability
We make every effort to ensure the accuracy and reliability of the information provided on www.mindfusion.agency. However, we cannot guarantee that the information is free of errors, omissions, or defects. The information on this site is provided for general informational purposes and is not legally binding.
We are not liable for any damages, direct or indirect, resulting from the use of this website or its content, including but not limited to inaccuracies, errors, or omissions in the information provided.
The website www.mindfusion.agency is not responsible for any viruses or malicious software that may infect a user’s computer or equipment as a result of accessing or downloading content from this site. We are also not liable for events of force majeure or unforeseeable circumstances caused by third parties.
Article 6: Hyperlinks
The Site may contain hyperlinks to external websites. Users are aware that by clicking on these links, they will leave www.mindfusion.agency. We have no control over the content of these external websites and are not responsible for their content, accuracy, or legality.
Article 7: Cookies
The Site may use cookies to enhance user experience. By using our website, you consent to the use of cookies in accordance with our Cookie Policy, accessible on the Site. Users may manage cookie preferences through their browser settings.
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General Disclaimer
The information provided on this website is for general informational purposes only. While we strive to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Professional Advice
The content on this website is not intended to be a substitute for professional advice. All content, including text, graphics, images, and information, is provided for general information purposes only. It is not intended as legal, financial, medical, or any other professional advice. You should always consult with a qualified professional for specific advice tailored to your situation.
External Links
This website may contain links to external websites that are not provided or maintained by us. We do not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.
Limitation of Liability
In no event will we be liable for any loss or damage, including without limitation indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Changes to Disclaimer
We may update this disclaimer from time to time by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.
Contact Information
If you have any questions or concerns regarding this disclaimer, please contact us at:
Email:contact@mindfusion.agency
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Support Page
Welcome to Our Support Center
We are here to assist you and provide the best possible support for any inquiries or issues you may encounter while using our website and services. Our goal is to ensure your experience with us is seamless and satisfactory. Below, you will find information on how to reach our support team, frequently asked questions, and more.
Contact Our Support Team
If you have a specific question or require assistance with any aspect of our services, please don’t hesitate to contact our dedicated support team. We are here to help you, and you can reach us through the following channels:
– Email: contact@mindfusion.agency
– Support Form: https://mindfusion.agency/#cu
Our support team is available during our regular business hours 8AM to 5PM to respond to your inquiries promptly. We aim to provide you with the assistance you need as quickly as possible.
Frequently Asked Questions (FAQs)
Before reaching out to our support team, you might find the answer to your question in our Frequently Asked Questions (FAQs) section. We have compiled a list of common questions and their answers to help you find solutions to your queries faster. Visit our [FAQs Page](link to FAQs) to explore the topics covered.
User Guides and Resources
We also offer a range of user guides and resources to assist you in using our website and services effectively. These guides provide step-by-step instructions, tips, and best practices to help you get the most out of your experience with us. You can access our [Blog](link to Blog) section to explore these valuable resources.
Feedback and Suggestions
We value your feedback and suggestions. If you have ideas for improving our website or services or if you’ve encountered any issues, please let us know. Your input helps us enhance our offerings and make your experience better. You can share your feedback through our [Feedback Form](link to Feedback Form) or by contacting our support team.
Stay Connected
To stay updated on the latest news, updates, and announcements, follow us on our social media channels:
– Instagram: https://instagram.com/mindfusion_
agency?utm_source=qr&igshid=MzNlNGNkZWQ4Mg==
–Linkedin: https://www.linkedin.com/company/
–Facebook: https://www.facebook.com/
We’re Here to Help
At MindFusion Agency, your satisfaction is our top priority. If you need assistance or have any questions, please don’t hesitate to get in touch with our support team. We are committed to providing you with the support and resources you need to make the most of our services.
Thank you for choosing MindFusion Agency. We appreciate your business and look forward to assisting you